Terms & Conditions
Please read our booking terms and cancellation policy before making a reservation.
Booking & cancellation
Can I change or cancel my booking?
Tours can be changed or canceled free of charge up to 7 days before departure. Changes or cancellations made less than 7 days before departure are non-refundable.
What about bad weather?
Bad weather is not a reason for cancellation. If El-Tour cancels a tour for safety due to extreme weather, a full refund will be issued.
Special tours
Tours like “Borgund Stave Church & Stegastein Viewpoint” and “Stalheim & Undredal” may be canceled if fewer than 4 participants are booked.
Cancellation protection
El-Tour does not offer cancellation protection. It is recommended to purchase private travel insurance covering cancellations.
How to change or cancel
Contact post@el-tour.no or call +47 923 51 020
Practical information
Audio guide
Available in English
Luggage
Limited space on the bus. Use nearby storage at the Flåm Information Center before boarding. Inform the driver if you are short on time.
Animals
Not allowed
Child seats
Some standard child seats available. Please inform us of the child’s age when booking.
Meeting point
Bus stop A/B in Flåm, 50 meters from Flåm Railway end station. Arrive 10 minutes before departure.
Payment
Card payments may be accepted on board. Online booking is recommended to secure your seat.
Child age
0–15 years = child, 15+ = adult.
Winter conditions
During periods with snow or poor road conditions, tours may be adapted to what is safely possible. Access to Otternes Farm Village can sometimes be difficult on days with snow in March and October.